Customer Service Representative - State Farm Agent Team Member
Full Time • Oakland
Responsive recruiter
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in June of 2011 after building a long career with State Farm that began in 1998 and spanned underwriting, claims, and agency field leadership. That background provided a well-rounded perspective on the business and a disciplined, high-standard approach to serving customers. I hold a bachelor’s degree in Business Administration, am a parent to one child, and enjoy traveling, discovering new restaurants, and following sports.
Our team includes four members who work in a focused, professional environment. We stay engaged in community charity efforts and offer a 401k, health benefits, and licensing reimbursement to support long-term growth. Our office culture values discipline, integrity, and accountability, and we’re looking for team members who are self-managing, resourceful, money-motivated, and able to take direction well.
This is an environment for people who want clear expectations, strong leadership, and the opportunity to build a meaningful, performance-driven career.
ROLE DESCRIPTION:
I opened my agency in June of 2011 after building a long career with State Farm that began in 1998 and spanned underwriting, claims, and agency field leadership. That background provided a well-rounded perspective on the business and a disciplined, high-standard approach to serving customers. I hold a bachelor’s degree in Business Administration, am a parent to one child, and enjoy traveling, discovering new restaurants, and following sports.
Our team includes four members who work in a focused, professional environment. We stay engaged in community charity efforts and offer a 401k, health benefits, and licensing reimbursement to support long-term growth. Our office culture values discipline, integrity, and accountability, and we’re looking for team members who are self-managing, resourceful, money-motivated, and able to take direction well.
This is an environment for people who want clear expectations, strong leadership, and the opportunity to build a meaningful, performance-driven career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kelly Wright - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Oakland, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none